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Which C-Store Designs Attract More Customers?

April 15, 2018

Which C-Store Designs Attract More Customers?

Which C-Store Designs Attract More Customers? It costs less money to keep the customers you already have than it does to try and attract new business. This doesn’t mean that you shouldn’t put any effort into attracting new customers, however. For convenience stores in particular, it’s important that any efforts to try and generate new business focus on driving repeat business since it’s an extremely competitive industry.

Often times, convenience stores pop up in clusters, which causes fierce competition. In an industry where it’s difficult to really differentiate in the product and service you offer, the small details – like store design – really matter.

So, what does winning convenience store design mean for today’s customer? Let’s take a look.

Open Space with Optimized Displays

Most C-stores aren’t sprawling landscapes with vast amounts of space. In fact, the opposite is usually true. C-stores are generally trying to pack as much convenience merchandise as possible into a small space. But, trying to cater to every possible need can backfire.

Today, customers are looking for a different experience. They want wide aisles that are easy to navigate, and self-service stations that don’t come with the risk of bumping into someone standing in line. Smart C-store design recognizes that open space is a win in customer’s eyes.

The problem with this is that more open space means less merchandising opportunity unless you optimize display space for maximum impact. For example, custom display spaces designed to fit with your location, and product, help you get the most out of each square foot while still appealing to the customer’s need for simplicity.

A Food Focused Experience

Once upon a time, the only “fresh” food options at a convenience store were roller dogs, stale nachos and fountain soda. This is no longer the case.

Customers have begun looking at the C-store as a real fast food option. In fact, many convenience stores far exceed the selection you’d get from a fast food drive through. They’re featuring fresh food choices, gourmet kitchens and drink stations that are the envy of every professional barista.

C-stores designs that place a high value on food service are preferred. But, it isn’t just the food that matters. It’s also the look of the displays. Customers expect convenience store display fixtures to be a visual representation of the elevated level of food choices available. Higher end finishes and design add instant appeal.

The Point of Purchase Experience

The final landing point in a convenience store is the point of purchase. Some customers will come in for a quick grab and won’t make it far past this point, so you need a winning POP design that sells your brand image as well as merchandise.

When customers know they can find what they’re looking for easily, and find value in POP offerings, they’re more likely to make a return visit. POP displays that leave a lasting visual impression because of their quality and updated appearance attract more sales and make you stand out in the crowd.

It’s time to crush the competition, and it all starts with store design. Contact PFI today, and let’s start talking about C-store display designs that are going to keep your customers coming back.

January 17, 2025
Point-of-purchase displays and merchandising solutions are not just functional tools; they are an extension of your brand’s identity.
December 26, 2024
Successful POS Design Pushes Traditional Marketing Strategies To Another Level. Point of Sale marketing in 2018 took traditional marketing methods – unique design, eye-catching presentation, effective branding with clear messaging, a clear tieback to existing consumer advertising, targeting emotional triggers, and an awareness of the shopper's journey – and pushed them to the limits of creativity. Studies in point-of-sale effectiveness showed that in 2016, properly leveraged marketing initiatives resulted in an average of 9.2% sales lift and that 40% of shoppers recalled the merchandising displays. As marketing has become more complex, these numbers have improved, and it’s been found that the most successful campaigns didn’t prioritize one method over any other but rather ensured each factor was leveraged to the fullest to maximize the impact of the overall strategy. Marketing is More than Matching Form to Function Across every industry and market segment, setting your brand apart from the competition is a fierce and driving force that informs every business decision. The process of marketing is no exception – companies everywhere have come to understand that customers can get whatever service you offer from a myriad of sources, so a successful marketing plan can usher consumers beyond any concerns of quality and focus their behavior on the one thing you can control: the journey they take in buying your product. Don’t Think Outside the Box, Leave the Box at Home Successful creative marketing approaches break down the boundaries around how consumers expect to consume and interact with your brand. Bold, compelling designs, larger-than-life displays, interactive or dynamic displays, and point-of-sale media that not only showcase the product but draw the user into the unique experience your brand has to offer. And don’t stick to only static floor installations. Explore shelf edging, ceiling-hung displays, or signage and displays for register counters. Approach your marketing without limitations on space and location, and open the door to all of the possible ways to engage consumers. Show and Tell with Clear Branding and Messaging While creativity is necessary, clarity is just as important. The last thing you want consumers to do is look at your POS branding and either not be able to tie your product to it, or worse, not understand the message you’re trying to get across. Your brand should be front and center, and the supporting messaging or call to action should cleverly play into your brand without straying too far afield. An energy drink display modeled after a refueling jet or a gas station is not only clever and engaging, but on-brand and appropriate. A display focused on your brand’s new chocolate bars combining imagery of clowns having a party on a yacht inviting consumers to dive in? Memorable, sure, but in none of the right ways. POS Displays are Breadcrumbs on the Trail Back to Your Brand A cohesive marketing campaign requires your point of sale materials to tie back to your overall brand image and message. As with the example above, great POS displays tell a story and paint a picture consistent with your brand presence across all mediums. Think about it from the perspective of the Apple aesthetic, where you can instantly recognize the sleek minimalistic design of an Apple product. Consumers should be able to see your branding anywhere – the store, online, on a billboard – and instantly recognize consistency in your messaging and presentation. Disrupt Routine with Emotion Let’s go back to the crucial element in marketing that successful campaigns take into account: the market is oversaturated, no matter the market niche to which you cater. All of the guidance discussed to this point is meaningless if you’re marketing department cannot embrace this one guiding principle: you’re not selling a product or service. You’re selling what it feels like to engage with your product or service. You’re honing in on the emotions and the place your product should hold in a consumer’s life. Your material must embody that aesthetic, that a lifestyle where your brand plays a role is the lifestyle they would prefer to anything else. Don’t Be Passive, Take Control of the Consumer Journey Building effective eye-catching, emotion-inducing POS displays for your product isn’t enough in the modern marketplace. Buying and shopping habits have shifted and more decision-making occurs before customers step foot into a brick-and-mortar retail space, requiring a marketing approach that places you squarely into the consumer journey. Engage digital throughout your marketing efforts – from targeted online advertisements that draw consumers to your brand to engaging and digital-savvy store installations that incorporate video and digital POS displays when consumers follow your advertising into the store and complete their journey to where your product is displayed. A Firm with a Successful Track Record in POS Design You want your product to stand out and make an emotional impact on consumers. You’ve created a solid branding and marketing plan, and need to find a solutions provider with a track record of success and the ability to bring your visions to life in ways that will draw consumers to your brand and maximize the return on your marketing initiative. Or maybe you’re a small business just starting and you could use some help in designing your marketing strategy to support your product. Whatever your needs might be, contact the award-winning team at Butler Merchandising Systems, LLC. today to collaborate on your next project.
By Butler MSI Team October 21, 2024
With online shopping growing rapidly, physical stores are under increasing pressure to stand out to the average consumer. Out of all the possible ways to differentiate yourself from your e-commerce competitors, visual merchandising is crucial in attracting foot traffic and driving sales.
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