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Holiday Merchandising During COVID-19

November 9, 2020

While this holiday shopping season is set to be much different for retailers than years past, research shows that many of your customers are still planning to shop in person and spend as much (if not more) than they did last year. That means that retailers must do everything they can to increase margins and recover from the losses caused by the pandemic, and that starts with optimizing the holiday merchandising process.

Start With Data

Tap into your point-of-sale software and look at the trends. Focus specifically on your most popular products and brands or the commonly purchased SKUs, along with overall categories. Shopper demands have changed drastically in the past months and trends will reflect that; make sure you’re fully aware of which direction those trends are moving. Consider which items in your inventory you should be prioritizing and promoting in order to meet those shopper demands and keep those central to your merchandising efforts.

Push What’s Popular

While numbers may show that projected revenue won’t drop much, what shoppers are buying this holiday season will reflect what’s currently happening in the world. For example, there’s been a steep rise of working and learning from home, and holiday gatherings and get-togethers have been canceled. Highlight the products in your stores that make it easier and more comfortable to celebrate from the safety of your shoppers’ own homes, and underscore the importance of those products with merchandising displays that echo that sentiment.

Merchandise Strategically

Once you have a better picture of which items in your store are helping to drive revenue, reconsider your store plan and layout — with social distancing in mind, of course. Swap out smaller, less accessible merchandising displays for those with more shelf space for larger volumes of products that you know are more popular, and will sell well based on the data you’ve collected. Don’t overwhelm shoppers with clutter; the key is to help them find what they want the most as quickly and easily as possible. 

Keep It Safe and Healthy

The same survey mentioned above also offered some revealing insight about what your customers will be expecting from an in-store experience. They don’t want to stand in long lines or travel through busy stores for health and safety reasons, which means retailers should take extra steps to offer peace of mind. Promote social distancing with queue corrals and minimize high-touch merchandising displays that could make it hard to clean and disinfect the store.

Don’t Forget the Signage

Using signage helps inform anyone entering about any changes to hours of operations and communicate important reminders about new rules. Floor decals and aisle markers help direct the flow of traffic safely throughout the store. Signage can also supplement merchandising displays and educate shoppers about new items or brands that are holiday-specific or seasonal, minimizing face-to-face interactions with employees and boosting product awareness. 

Get Digital

Many shoppers will head online to learn more about a retailer, so give them what they want before they step foot inside. Post photos on the business website and social media accounts of the holiday merchandising displays and offer gift ideas in the posts. Create “themes” like stocking stuffers or home office must-haves, and let customers know exactly where in the store they can find the items to streamline their shopping trip. 

Watch Your Inventory

Supply chain issues have created quite a headache for retailers, which means they have to carefully track inventory and be proactive to avoid selling out of the items customers want the most. Using inventory and shelving systems means retailers can stock up and have popular items on hand in back rooms and storage areas while also offering an at-a-glance look at inventory levels for ordering purposes. 

Leverage Impulse Buys

For all those customers that plan ahead and start holiday shopping early, there are as many who wait until the last possible moment to grab that perfect gift. Make it easier and quicker for them to live on the edge by using point-of-sale (POS) and point-of-purchase (POP) merchandising displays close to the cash register so they can get in and out — even if it’s under the wire.

This holiday season, optimized merchandising, highlighting health and safety, and creating a stellar in-store experience will be key for retailers of all sizes and across all industries. Get in touch with our team to learn how we can help make that happen!

January 17, 2025
Point-of-purchase displays and merchandising solutions are not just functional tools; they are an extension of your brand’s identity.
December 26, 2024
Successful POS Design Pushes Traditional Marketing Strategies To Another Level. Point of Sale marketing in 2018 took traditional marketing methods – unique design, eye-catching presentation, effective branding with clear messaging, a clear tieback to existing consumer advertising, targeting emotional triggers, and an awareness of the shopper's journey – and pushed them to the limits of creativity. Studies in point-of-sale effectiveness showed that in 2016, properly leveraged marketing initiatives resulted in an average of 9.2% sales lift and that 40% of shoppers recalled the merchandising displays. As marketing has become more complex, these numbers have improved, and it’s been found that the most successful campaigns didn’t prioritize one method over any other but rather ensured each factor was leveraged to the fullest to maximize the impact of the overall strategy. Marketing is More than Matching Form to Function Across every industry and market segment, setting your brand apart from the competition is a fierce and driving force that informs every business decision. The process of marketing is no exception – companies everywhere have come to understand that customers can get whatever service you offer from a myriad of sources, so a successful marketing plan can usher consumers beyond any concerns of quality and focus their behavior on the one thing you can control: the journey they take in buying your product. Don’t Think Outside the Box, Leave the Box at Home Successful creative marketing approaches break down the boundaries around how consumers expect to consume and interact with your brand. Bold, compelling designs, larger-than-life displays, interactive or dynamic displays, and point-of-sale media that not only showcase the product but draw the user into the unique experience your brand has to offer. And don’t stick to only static floor installations. Explore shelf edging, ceiling-hung displays, or signage and displays for register counters. Approach your marketing without limitations on space and location, and open the door to all of the possible ways to engage consumers. Show and Tell with Clear Branding and Messaging While creativity is necessary, clarity is just as important. The last thing you want consumers to do is look at your POS branding and either not be able to tie your product to it, or worse, not understand the message you’re trying to get across. Your brand should be front and center, and the supporting messaging or call to action should cleverly play into your brand without straying too far afield. An energy drink display modeled after a refueling jet or a gas station is not only clever and engaging, but on-brand and appropriate. A display focused on your brand’s new chocolate bars combining imagery of clowns having a party on a yacht inviting consumers to dive in? Memorable, sure, but in none of the right ways. POS Displays are Breadcrumbs on the Trail Back to Your Brand A cohesive marketing campaign requires your point of sale materials to tie back to your overall brand image and message. As with the example above, great POS displays tell a story and paint a picture consistent with your brand presence across all mediums. Think about it from the perspective of the Apple aesthetic, where you can instantly recognize the sleek minimalistic design of an Apple product. Consumers should be able to see your branding anywhere – the store, online, on a billboard – and instantly recognize consistency in your messaging and presentation. Disrupt Routine with Emotion Let’s go back to the crucial element in marketing that successful campaigns take into account: the market is oversaturated, no matter the market niche to which you cater. All of the guidance discussed to this point is meaningless if you’re marketing department cannot embrace this one guiding principle: you’re not selling a product or service. You’re selling what it feels like to engage with your product or service. You’re honing in on the emotions and the place your product should hold in a consumer’s life. Your material must embody that aesthetic, that a lifestyle where your brand plays a role is the lifestyle they would prefer to anything else. Don’t Be Passive, Take Control of the Consumer Journey Building effective eye-catching, emotion-inducing POS displays for your product isn’t enough in the modern marketplace. Buying and shopping habits have shifted and more decision-making occurs before customers step foot into a brick-and-mortar retail space, requiring a marketing approach that places you squarely into the consumer journey. Engage digital throughout your marketing efforts – from targeted online advertisements that draw consumers to your brand to engaging and digital-savvy store installations that incorporate video and digital POS displays when consumers follow your advertising into the store and complete their journey to where your product is displayed. A Firm with a Successful Track Record in POS Design You want your product to stand out and make an emotional impact on consumers. You’ve created a solid branding and marketing plan, and need to find a solutions provider with a track record of success and the ability to bring your visions to life in ways that will draw consumers to your brand and maximize the return on your marketing initiative. Or maybe you’re a small business just starting and you could use some help in designing your marketing strategy to support your product. Whatever your needs might be, contact the award-winning team at Butler Merchandising Systems, LLC. today to collaborate on your next project.
By Butler MSI Team October 21, 2024
With online shopping growing rapidly, physical stores are under increasing pressure to stand out to the average consumer. Out of all the possible ways to differentiate yourself from your e-commerce competitors, visual merchandising is crucial in attracting foot traffic and driving sales.
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