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Holiday Shopping Season Prep Tips

November 9, 2020

This year, the holiday shopping season will be much different for retailers than it ever has been. Shopping behavior, supply chain issues, and social distancing measures have all created huge challenges for brick-and-mortar stores, and it’s important to keep this all in mind as we head into one of the biggest revenue-makers for physical retailers. This year, more than ever, it’s important to think outside the box and create new ways of preparing stores for new ways of shopping.


Efficiency Is Key

Your customers are looking for a streamlined shopping experience, spending as little time as possible in-store looking for what they need. Shoppers will avoid lines or busy stores and will think about how they travel through the aisles and plan for their trip inside. Merchandising displays should be clearly labeled, optimized for grab-and-go shopping, and spaced apart to maintain social distancing. Add point-of-sale displays for impulse buys or quick last-minute purchases that are close to the checkout register. Take it a step further and offer appointments for shoppers who want some peace of mind that they won’t have to stand in line or lack space to pick up their items.


Double Down On Marketing

If you haven’t already started rolling out your holiday marketing campaigns, what are you waiting for? Shoppers are getting a major jump-start this year, and your messages need to reflect that to stand out from the competition. Use social media and email content to educate shoppers about the special measures you’ve taken to keep them safe in your store, any discounts or incentives, and even post-holiday sales and specials for those who received a gift card or need to make returns. Give your brand visibility that helps it stand out during a time when consumers are being particular about where they spend their money.

Follow Changing Customer Behavior

Because we’re all staying at home much more these days, retailers need to shift their approach to meet the shifting demands of customers. Working from home and virtual school means that needs and interests have changed, and it takes a little research to find out where your core demographic has pivoted. If you’re a retailer that leveraged holiday gatherings and parties in the past, you’ll need to take a different approach with your merchandising displays and marketing messages. Instead, help customers create new traditions based on at-home experiences.



Dive Into Digital

If you offer eCommerce options in addition to the physical retail experience, now is the time to get your website in top shape. Work with an expert to ensure everything is working as it should, there are no technical glitches, your location information is correct, and visitors have the phone number or email address they need to get in touch. While you’re at it, take a look at your business social media accounts and look to see that contact info is correct and hours of operation are clear and updated in real-time. Add images of the inside of your store to assure shoppers that you’re taking the proper social distancing precautions and merchandising with efficiency and safety in mind. Both new and returning customers are likely to head online first to do their research before showing up in person, and you want to increase the odds they’ll choose you over the competition. 

Remember Your Return Policy

Returns have always been a big part of the holiday shopping season. Make your return policy clear and concise, and share it widely on your website, inside the store, and throughout your social media content. In the past, these policies have been quite lenient around the holiday shopping season, but many retailers have opted to prohibit all or many items from being returned due to health and safety issues. If this is the case for your store, you certainly don’t want to lose repeat customers based on the confusion surrounding something like returns.


The bottom line is that your physical retail store needs to work harder than ever to offer new and returning customers an incentive to choose you over brick-and-mortar or eCommerce competitors. Taking a fresh and proactive approach to merchandising is crucial this holiday season takes some work, but that work is well worth the ROI for retailers — and we can help. It’s not too late to add merchandising and product displays to your store that drive revenue and support your overall holiday shopping strategy; our award-winning design services help you make an impact.

January 17, 2025
Point-of-purchase displays and merchandising solutions are not just functional tools; they are an extension of your brand’s identity.
December 26, 2024
Successful POS Design Pushes Traditional Marketing Strategies To Another Level. Point of Sale marketing in 2018 took traditional marketing methods – unique design, eye-catching presentation, effective branding with clear messaging, a clear tieback to existing consumer advertising, targeting emotional triggers, and an awareness of the shopper's journey – and pushed them to the limits of creativity. Studies in point-of-sale effectiveness showed that in 2016, properly leveraged marketing initiatives resulted in an average of 9.2% sales lift and that 40% of shoppers recalled the merchandising displays. As marketing has become more complex, these numbers have improved, and it’s been found that the most successful campaigns didn’t prioritize one method over any other but rather ensured each factor was leveraged to the fullest to maximize the impact of the overall strategy. Marketing is More than Matching Form to Function Across every industry and market segment, setting your brand apart from the competition is a fierce and driving force that informs every business decision. The process of marketing is no exception – companies everywhere have come to understand that customers can get whatever service you offer from a myriad of sources, so a successful marketing plan can usher consumers beyond any concerns of quality and focus their behavior on the one thing you can control: the journey they take in buying your product. Don’t Think Outside the Box, Leave the Box at Home Successful creative marketing approaches break down the boundaries around how consumers expect to consume and interact with your brand. Bold, compelling designs, larger-than-life displays, interactive or dynamic displays, and point-of-sale media that not only showcase the product but draw the user into the unique experience your brand has to offer. And don’t stick to only static floor installations. Explore shelf edging, ceiling-hung displays, or signage and displays for register counters. Approach your marketing without limitations on space and location, and open the door to all of the possible ways to engage consumers. Show and Tell with Clear Branding and Messaging While creativity is necessary, clarity is just as important. The last thing you want consumers to do is look at your POS branding and either not be able to tie your product to it, or worse, not understand the message you’re trying to get across. Your brand should be front and center, and the supporting messaging or call to action should cleverly play into your brand without straying too far afield. An energy drink display modeled after a refueling jet or a gas station is not only clever and engaging, but on-brand and appropriate. A display focused on your brand’s new chocolate bars combining imagery of clowns having a party on a yacht inviting consumers to dive in? Memorable, sure, but in none of the right ways. POS Displays are Breadcrumbs on the Trail Back to Your Brand A cohesive marketing campaign requires your point of sale materials to tie back to your overall brand image and message. As with the example above, great POS displays tell a story and paint a picture consistent with your brand presence across all mediums. Think about it from the perspective of the Apple aesthetic, where you can instantly recognize the sleek minimalistic design of an Apple product. Consumers should be able to see your branding anywhere – the store, online, on a billboard – and instantly recognize consistency in your messaging and presentation. Disrupt Routine with Emotion Let’s go back to the crucial element in marketing that successful campaigns take into account: the market is oversaturated, no matter the market niche to which you cater. All of the guidance discussed to this point is meaningless if you’re marketing department cannot embrace this one guiding principle: you’re not selling a product or service. You’re selling what it feels like to engage with your product or service. You’re honing in on the emotions and the place your product should hold in a consumer’s life. Your material must embody that aesthetic, that a lifestyle where your brand plays a role is the lifestyle they would prefer to anything else. Don’t Be Passive, Take Control of the Consumer Journey Building effective eye-catching, emotion-inducing POS displays for your product isn’t enough in the modern marketplace. Buying and shopping habits have shifted and more decision-making occurs before customers step foot into a brick-and-mortar retail space, requiring a marketing approach that places you squarely into the consumer journey. Engage digital throughout your marketing efforts – from targeted online advertisements that draw consumers to your brand to engaging and digital-savvy store installations that incorporate video and digital POS displays when consumers follow your advertising into the store and complete their journey to where your product is displayed. A Firm with a Successful Track Record in POS Design You want your product to stand out and make an emotional impact on consumers. You’ve created a solid branding and marketing plan, and need to find a solutions provider with a track record of success and the ability to bring your visions to life in ways that will draw consumers to your brand and maximize the return on your marketing initiative. Or maybe you’re a small business just starting and you could use some help in designing your marketing strategy to support your product. Whatever your needs might be, contact the award-winning team at Butler Merchandising Systems, LLC. today to collaborate on your next project.
By Butler MSI Team October 21, 2024
With online shopping growing rapidly, physical stores are under increasing pressure to stand out to the average consumer. Out of all the possible ways to differentiate yourself from your e-commerce competitors, visual merchandising is crucial in attracting foot traffic and driving sales.
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