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Merchandising Mistakes to Avoid

February 9, 2021

Brick-and-mortar retail stores have been facing growing challenges over the past several months. Shoppers are being cautious about in-person purchases, and eCommerce has become ubiquitous — even for consumers that never bought anything online before being faced with a pandemic.

With social distancing, curfew limitations, and occupancy guidelines in place, retail store owners need to do anything in their power to gain an edge. The right merchandising can offer that edge, but the wrong moves can send shoppers running for the competition. Here are the merchandising mistakes you need to avoid, straight from our merchandising experts.

Bad Lighting

You can have the best-looking products and inventory in the world, but if the lighting in your store isn’t great, nobody will give it a second look. Research shows that 70% of shoppers don’t decide on what they want to buy until they’re actually in-store. That stat alone is enough to convince store owners to upgrade their lighting.

As much as the right lighting helps to showcase products and make them appealing for customers, too much of a good thing can be distracting. The point here is to avoid overwhelming or overstimulating shoppers and drawing their eyes away from your inventory.

Distracting Signs

On that note, you don’t want your retail signage to be another distraction from what’s bringing in the revenue. Yes — you absolutely need signs in your store as they attract about 20% more attention when they’re on a merchandising display, but they don’t have to steal the show.

Ensure that signs are clearly worded with bold type, with information that helps to educate and inform shoppers about their purchases. This is not something you want to DIY; handwritten signs look sloppy and unprofessional. Definitely consult with a team that has experience creating signage that converts

Disheveled Shelves

How you allocate shelf space to a product will determine its value to customers. Expensive luxury products would never be thrown together the way less expensive “bargains” would be. The same theory can be applied to how organized your shelves are. 

If you’re not giving attention to keeping things straightened, your customers won’t think your inventory is valuable enough to pay the price you’re asking. Be strategic and give high-value items the real estate they deserve on clean, organized shelves that are placed in areas of the store that are easily seen and shopped.

Traffic Jams

If you know that the highway is bumper-to-bumper during rush hour, it makes sense to take a different route. Think about this as you plan the footprint of your merchandising displays; if shoppers now can’t effectively navigate your store, they’ll go elsewhere to make a purchase. (It’s also important to make your store accessible to those with disabilities.)

You need to give customers room to not only move about freely, but also browse displays without feeling cramped. Better yet, make the merchandising displays mobile so you can move them around and switch things up, giving the store a new feel with minimal effort.

Boring, Boring, Boring

On that note, how often do you change out your displays? Do you rotate your products to keep shoppers on their toes while helping them find what they need? Is your signage relevant and interesting? If you don’t have answers to these questions, your merchandising is probably pretty boring.

An easy way to do this is with seasonal merchandising and decorating. Don’t just make things exciting during the weeks when most people are doing their holiday shopping. You can even use technology like QR codes or augmented reality to make merchandising interactive and immersive. The trick here is that customers have to shop your store in-person to take advantage of this tech.

Ignoring the Experts

You know your business inside and out, but unless your business is merchandising, it’s unlikely that you’ll be able to make things more exciting without help from the professionals. We specialize in creating custom injection-molded single-serve coolers to drive impulse purchases at convenience and grocery stores. 

We also design and manufacture a variety of specialized retail racks and fixtures made of plastic, wood, metal, or wire. When you’re looking to fix the merchandising mistakes you may be making in your brick-and-mortar store, count on us to provide you with the tools to do that.

We help drive customer’s brand preferences and ultimately, sales. From concept through distribution our capabilities are not limited by the medium, retail channel, customer size, or delivery requirements — let’s start a conversation about transforming your merchandising.

January 17, 2025
Point-of-purchase displays and merchandising solutions are not just functional tools; they are an extension of your brand’s identity.
December 26, 2024
Successful POS Design Pushes Traditional Marketing Strategies To Another Level. Point of Sale marketing in 2018 took traditional marketing methods – unique design, eye-catching presentation, effective branding with clear messaging, a clear tieback to existing consumer advertising, targeting emotional triggers, and an awareness of the shopper's journey – and pushed them to the limits of creativity. Studies in point-of-sale effectiveness showed that in 2016, properly leveraged marketing initiatives resulted in an average of 9.2% sales lift and that 40% of shoppers recalled the merchandising displays. As marketing has become more complex, these numbers have improved, and it’s been found that the most successful campaigns didn’t prioritize one method over any other but rather ensured each factor was leveraged to the fullest to maximize the impact of the overall strategy. Marketing is More than Matching Form to Function Across every industry and market segment, setting your brand apart from the competition is a fierce and driving force that informs every business decision. The process of marketing is no exception – companies everywhere have come to understand that customers can get whatever service you offer from a myriad of sources, so a successful marketing plan can usher consumers beyond any concerns of quality and focus their behavior on the one thing you can control: the journey they take in buying your product. Don’t Think Outside the Box, Leave the Box at Home Successful creative marketing approaches break down the boundaries around how consumers expect to consume and interact with your brand. Bold, compelling designs, larger-than-life displays, interactive or dynamic displays, and point-of-sale media that not only showcase the product but draw the user into the unique experience your brand has to offer. And don’t stick to only static floor installations. Explore shelf edging, ceiling-hung displays, or signage and displays for register counters. Approach your marketing without limitations on space and location, and open the door to all of the possible ways to engage consumers. Show and Tell with Clear Branding and Messaging While creativity is necessary, clarity is just as important. The last thing you want consumers to do is look at your POS branding and either not be able to tie your product to it, or worse, not understand the message you’re trying to get across. Your brand should be front and center, and the supporting messaging or call to action should cleverly play into your brand without straying too far afield. An energy drink display modeled after a refueling jet or a gas station is not only clever and engaging, but on-brand and appropriate. A display focused on your brand’s new chocolate bars combining imagery of clowns having a party on a yacht inviting consumers to dive in? Memorable, sure, but in none of the right ways. POS Displays are Breadcrumbs on the Trail Back to Your Brand A cohesive marketing campaign requires your point of sale materials to tie back to your overall brand image and message. As with the example above, great POS displays tell a story and paint a picture consistent with your brand presence across all mediums. Think about it from the perspective of the Apple aesthetic, where you can instantly recognize the sleek minimalistic design of an Apple product. Consumers should be able to see your branding anywhere – the store, online, on a billboard – and instantly recognize consistency in your messaging and presentation. Disrupt Routine with Emotion Let’s go back to the crucial element in marketing that successful campaigns take into account: the market is oversaturated, no matter the market niche to which you cater. All of the guidance discussed to this point is meaningless if you’re marketing department cannot embrace this one guiding principle: you’re not selling a product or service. You’re selling what it feels like to engage with your product or service. You’re honing in on the emotions and the place your product should hold in a consumer’s life. Your material must embody that aesthetic, that a lifestyle where your brand plays a role is the lifestyle they would prefer to anything else. Don’t Be Passive, Take Control of the Consumer Journey Building effective eye-catching, emotion-inducing POS displays for your product isn’t enough in the modern marketplace. Buying and shopping habits have shifted and more decision-making occurs before customers step foot into a brick-and-mortar retail space, requiring a marketing approach that places you squarely into the consumer journey. Engage digital throughout your marketing efforts – from targeted online advertisements that draw consumers to your brand to engaging and digital-savvy store installations that incorporate video and digital POS displays when consumers follow your advertising into the store and complete their journey to where your product is displayed. A Firm with a Successful Track Record in POS Design You want your product to stand out and make an emotional impact on consumers. You’ve created a solid branding and marketing plan, and need to find a solutions provider with a track record of success and the ability to bring your visions to life in ways that will draw consumers to your brand and maximize the return on your marketing initiative. Or maybe you’re a small business just starting and you could use some help in designing your marketing strategy to support your product. Whatever your needs might be, contact the award-winning team at Butler Merchandising Systems, LLC. today to collaborate on your next project.
By Butler MSI Team October 21, 2024
With online shopping growing rapidly, physical stores are under increasing pressure to stand out to the average consumer. Out of all the possible ways to differentiate yourself from your e-commerce competitors, visual merchandising is crucial in attracting foot traffic and driving sales.
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