Blog Layout

Generationally Speaking: Shopping Habits

November 16, 2017

Generationally Speaking: Shopping Habits

Generationally Speaking: Shopping Habits. PFI’s custom-branded display and merchandising solutions are used by Fortune 50 B2C companies, small independent retailers, and craft consumer brands. We work closely with our customers and strive to add value by following and understanding the issues and trends that affect them. In this blog post, we take a closer look at the differences among the five main retail shopping generations.

With five generations making up most businesses’ customer base, it’s important to realize that one size doesn’t fit all when it comes to retail practices and point-of purchase displays. When considering your retail displays you should take into consideration the makeup of your store’s unique clientele. Here, we’ll give a brief description of what some of your customers might “look” like.

Silent Generation (72 and up)

Not surprisingly, this generation, who grew up following the Great Depression and experienced World War II, is the most frugal of the bunch. You won’t catch them “wasting” money dining out or making frivolous or impulse purchases. They tend to shop with brands they know and trust. To engage these shoppers, you should appeal to their practicality and focus on value. Unlike other generations, who prefer shopping online or self-checkout, the Silent Generation relies on the expertise of a sales associate. They are also more responsive to print ads rather than mobile.

Baby Boomers (53-71)

You might expect this segment of shoppers, raised by the Silent Generation, to have inherited their parents’ frugality. Well… yes and no. Boomers are famous for their tendency to save and spend wisely. They have a difficult time understanding why the younger generations wastefully spend on unnecessary things such as dinners and coffee. They care more about product quality and value than brand. While many are completely comfortable shopping on their laptops, technology isn’t a top priority for them. Boomers (and their grandchildren, the Millennials) are greatly influenced by in-store promotions.

Gen X (36-52)

This is the first group to grow up with email, the internet and, later, e-commerce. Now, they’re employed and likely have a family with children, so they lean toward quick and efficient shopping experiences. They want what they need when they need it. Retailers should focus on solutions that save time for these shoppers, like the options to order online and pick up curbside.

Millennials  (21-35)

Numbering more than 83 million, Millennials are the fastest-growing, most diverse generation of consumers in the United States. They’ve grown up being advertised to more than any generation before them. Most importantly, however, Millennials have grown up with more ways to buy and pay for products and services than any previous generation. The way in which they shop is forcing retailers to re-think the rules for sales and marketing. They use technology in practically every aspect of their lives. Their mobile devices are always handy for price comparisons and product reviews, and they rely heavily on word-of-mouth marketing via social media. The overall brand experience matters a lot to Millennials; they want to feel connected. To win Millennials’ dollars, brands should have strong social networks.

Generation Z (20 and under)

The people who make up Generation Z have never known life without the internet. So, while it might be tempting to think this new generation of shopper would strictly be online only, that assumption couldn’t be further from the truth. They’re true “brick-and-mobile” shoppers, meaning they do their research online and purchase in store. According to Chadwick Research an amazing 70% of iPhone owners reported using web access or a specific mobile app for assistance while shopping. The importance of a retailer’s online and mobile presence cannot be overstated here. This new generation of customers is very technologically savvy and is estimated to account for more than 40% of all consumers by 2020.

Here at Presence From Innovation, we know what it takes to drive sales using product merchandising. Let us help you with our vast collection of well-developed, effective retail displays. Contact us today and let us help you to bring your retail business’ earnings to their full potential.

January 17, 2025
Point-of-purchase displays and merchandising solutions are not just functional tools; they are an extension of your brand’s identity.
December 26, 2024
Successful POS Design Pushes Traditional Marketing Strategies To Another Level. Point of Sale marketing in 2018 took traditional marketing methods – unique design, eye-catching presentation, effective branding with clear messaging, a clear tieback to existing consumer advertising, targeting emotional triggers, and an awareness of the shopper's journey – and pushed them to the limits of creativity. Studies in point-of-sale effectiveness showed that in 2016, properly leveraged marketing initiatives resulted in an average of 9.2% sales lift and that 40% of shoppers recalled the merchandising displays. As marketing has become more complex, these numbers have improved, and it’s been found that the most successful campaigns didn’t prioritize one method over any other but rather ensured each factor was leveraged to the fullest to maximize the impact of the overall strategy. Marketing is More than Matching Form to Function Across every industry and market segment, setting your brand apart from the competition is a fierce and driving force that informs every business decision. The process of marketing is no exception – companies everywhere have come to understand that customers can get whatever service you offer from a myriad of sources, so a successful marketing plan can usher consumers beyond any concerns of quality and focus their behavior on the one thing you can control: the journey they take in buying your product. Don’t Think Outside the Box, Leave the Box at Home Successful creative marketing approaches break down the boundaries around how consumers expect to consume and interact with your brand. Bold, compelling designs, larger-than-life displays, interactive or dynamic displays, and point-of-sale media that not only showcase the product but draw the user into the unique experience your brand has to offer. And don’t stick to only static floor installations. Explore shelf edging, ceiling-hung displays, or signage and displays for register counters. Approach your marketing without limitations on space and location, and open the door to all of the possible ways to engage consumers. Show and Tell with Clear Branding and Messaging While creativity is necessary, clarity is just as important. The last thing you want consumers to do is look at your POS branding and either not be able to tie your product to it, or worse, not understand the message you’re trying to get across. Your brand should be front and center, and the supporting messaging or call to action should cleverly play into your brand without straying too far afield. An energy drink display modeled after a refueling jet or a gas station is not only clever and engaging, but on-brand and appropriate. A display focused on your brand’s new chocolate bars combining imagery of clowns having a party on a yacht inviting consumers to dive in? Memorable, sure, but in none of the right ways. POS Displays are Breadcrumbs on the Trail Back to Your Brand A cohesive marketing campaign requires your point of sale materials to tie back to your overall brand image and message. As with the example above, great POS displays tell a story and paint a picture consistent with your brand presence across all mediums. Think about it from the perspective of the Apple aesthetic, where you can instantly recognize the sleek minimalistic design of an Apple product. Consumers should be able to see your branding anywhere – the store, online, on a billboard – and instantly recognize consistency in your messaging and presentation. Disrupt Routine with Emotion Let’s go back to the crucial element in marketing that successful campaigns take into account: the market is oversaturated, no matter the market niche to which you cater. All of the guidance discussed to this point is meaningless if you’re marketing department cannot embrace this one guiding principle: you’re not selling a product or service. You’re selling what it feels like to engage with your product or service. You’re honing in on the emotions and the place your product should hold in a consumer’s life. Your material must embody that aesthetic, that a lifestyle where your brand plays a role is the lifestyle they would prefer to anything else. Don’t Be Passive, Take Control of the Consumer Journey Building effective eye-catching, emotion-inducing POS displays for your product isn’t enough in the modern marketplace. Buying and shopping habits have shifted and more decision-making occurs before customers step foot into a brick-and-mortar retail space, requiring a marketing approach that places you squarely into the consumer journey. Engage digital throughout your marketing efforts – from targeted online advertisements that draw consumers to your brand to engaging and digital-savvy store installations that incorporate video and digital POS displays when consumers follow your advertising into the store and complete their journey to where your product is displayed. A Firm with a Successful Track Record in POS Design You want your product to stand out and make an emotional impact on consumers. You’ve created a solid branding and marketing plan, and need to find a solutions provider with a track record of success and the ability to bring your visions to life in ways that will draw consumers to your brand and maximize the return on your marketing initiative. Or maybe you’re a small business just starting and you could use some help in designing your marketing strategy to support your product. Whatever your needs might be, contact the award-winning team at Butler Merchandising Systems, LLC. today to collaborate on your next project.
By Butler MSI Team October 21, 2024
With online shopping growing rapidly, physical stores are under increasing pressure to stand out to the average consumer. Out of all the possible ways to differentiate yourself from your e-commerce competitors, visual merchandising is crucial in attracting foot traffic and driving sales.
Share by: