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Cross Merchandising in Your Retail Displays

July 15, 2018

Cross Merchandising in Your Retail Displays

Cross Merchandising in Your Retail Displays. Cross merchandising is a great way of introducing customers to the breadth of merchandise in your store. When done right, cross merchandising is a great tool that easily increases sales. It’s a straightforward concept, but there are also plenty of ways that it could go wrong.

It’s just as easy to overwhelm and confuse customers with cross merchandising instead of encouraging add on sales. The right approach is essential, especially to high impact areas like a store’s point of purchase displays.

For retailers that would like to get better acquainted with cross merchandising and understand why it’s an important strategy that benefits both you and your customers, we’ve put together a quick guide.

What Is Cross Merchandising?

Cross merchandising is a display tactic that places different, but complementary, types of products together in one spot to influence customer purchases. Great cross merchandising introduces new products to the customer, but also makes their shopping experience easier by displaying complimentary merchandise together.

Effective cross merchandising provides added value to the customer while encouraging the additional sales that retailers love.

Top 3 Benefits of Cross Merchandising

Sometimes, creating display areas with multiple types of merchandise is challenging. It involves planning, finding just the right products that work together and possibly reconfiguring the display space to accommodate different types of merchandise.

In retail, the costs to your business are measured in more than just profit from sales, but also in how efficiently work hours are allocated. It’s fair to ask if the effort put into cross merchandising is worth it.

The answer is without a doubt, yes. Here’s 3 reasons why.

Cross Merchandising Increases Sales

We’ll start here because this is the benefit that retailers are the most interested in. If a customer comes into your store for just one thing, but finds complimentary items displayed with it, they are more likely to make an additional purchase. Let’s look at a mobile phone display for example.

A customer might come in looking for a new phone, or maybe a protective case. When they reach the display they also find paid cards for pay-as-you-go plans, chargers, screen protectors, selfie sticks, etc.  The customer was already planning on purchasing, so it’s easy to encourage an add on sale with complimentary merchandise.

Attract Customers Further into Your Store

Cross merchandising works especially well for stores that have an incredible selection, but customers that don’t spend a ton of time browsing. An attractively designed display grabs attention and introduces customers to the fact that you offer more than they realized. Cross merchandising encourages customers to go deeper, browse and eventually buy.

You Value Your Customers

Customers appreciate displays that are designed with convenience in mind. For example, if a retail POP display features flashlights, adding batteries to it means that the customer doesn’t need to wander back through the store. This is the type of convenience that customers appreciate and come back for.

Cross Merchandising Shelving Solutions

High quality shelving and display fixtures will make your cross merchandising efforts more impactful, and effective. We offer a range of solutions for your retail space. Contact PFI today to learn about our prebuilt and custom designed merchandising solutions.

January 17, 2025
Point-of-purchase displays and merchandising solutions are not just functional tools; they are an extension of your brand’s identity.
December 26, 2024
Successful POS Design Pushes Traditional Marketing Strategies To Another Level. Point of Sale marketing in 2018 took traditional marketing methods – unique design, eye-catching presentation, effective branding with clear messaging, a clear tieback to existing consumer advertising, targeting emotional triggers, and an awareness of the shopper's journey – and pushed them to the limits of creativity. Studies in point-of-sale effectiveness showed that in 2016, properly leveraged marketing initiatives resulted in an average of 9.2% sales lift and that 40% of shoppers recalled the merchandising displays. As marketing has become more complex, these numbers have improved, and it’s been found that the most successful campaigns didn’t prioritize one method over any other but rather ensured each factor was leveraged to the fullest to maximize the impact of the overall strategy. Marketing is More than Matching Form to Function Across every industry and market segment, setting your brand apart from the competition is a fierce and driving force that informs every business decision. The process of marketing is no exception – companies everywhere have come to understand that customers can get whatever service you offer from a myriad of sources, so a successful marketing plan can usher consumers beyond any concerns of quality and focus their behavior on the one thing you can control: the journey they take in buying your product. Don’t Think Outside the Box, Leave the Box at Home Successful creative marketing approaches break down the boundaries around how consumers expect to consume and interact with your brand. Bold, compelling designs, larger-than-life displays, interactive or dynamic displays, and point-of-sale media that not only showcase the product but draw the user into the unique experience your brand has to offer. And don’t stick to only static floor installations. Explore shelf edging, ceiling-hung displays, or signage and displays for register counters. Approach your marketing without limitations on space and location, and open the door to all of the possible ways to engage consumers. Show and Tell with Clear Branding and Messaging While creativity is necessary, clarity is just as important. The last thing you want consumers to do is look at your POS branding and either not be able to tie your product to it, or worse, not understand the message you’re trying to get across. Your brand should be front and center, and the supporting messaging or call to action should cleverly play into your brand without straying too far afield. An energy drink display modeled after a refueling jet or a gas station is not only clever and engaging, but on-brand and appropriate. A display focused on your brand’s new chocolate bars combining imagery of clowns having a party on a yacht inviting consumers to dive in? Memorable, sure, but in none of the right ways. POS Displays are Breadcrumbs on the Trail Back to Your Brand A cohesive marketing campaign requires your point of sale materials to tie back to your overall brand image and message. As with the example above, great POS displays tell a story and paint a picture consistent with your brand presence across all mediums. Think about it from the perspective of the Apple aesthetic, where you can instantly recognize the sleek minimalistic design of an Apple product. Consumers should be able to see your branding anywhere – the store, online, on a billboard – and instantly recognize consistency in your messaging and presentation. Disrupt Routine with Emotion Let’s go back to the crucial element in marketing that successful campaigns take into account: the market is oversaturated, no matter the market niche to which you cater. All of the guidance discussed to this point is meaningless if you’re marketing department cannot embrace this one guiding principle: you’re not selling a product or service. You’re selling what it feels like to engage with your product or service. You’re honing in on the emotions and the place your product should hold in a consumer’s life. Your material must embody that aesthetic, that a lifestyle where your brand plays a role is the lifestyle they would prefer to anything else. Don’t Be Passive, Take Control of the Consumer Journey Building effective eye-catching, emotion-inducing POS displays for your product isn’t enough in the modern marketplace. Buying and shopping habits have shifted and more decision-making occurs before customers step foot into a brick-and-mortar retail space, requiring a marketing approach that places you squarely into the consumer journey. Engage digital throughout your marketing efforts – from targeted online advertisements that draw consumers to your brand to engaging and digital-savvy store installations that incorporate video and digital POS displays when consumers follow your advertising into the store and complete their journey to where your product is displayed. A Firm with a Successful Track Record in POS Design You want your product to stand out and make an emotional impact on consumers. You’ve created a solid branding and marketing plan, and need to find a solutions provider with a track record of success and the ability to bring your visions to life in ways that will draw consumers to your brand and maximize the return on your marketing initiative. Or maybe you’re a small business just starting and you could use some help in designing your marketing strategy to support your product. Whatever your needs might be, contact the award-winning team at Butler Merchandising Systems, LLC. today to collaborate on your next project.
By Butler MSI Team October 21, 2024
With online shopping growing rapidly, physical stores are under increasing pressure to stand out to the average consumer. Out of all the possible ways to differentiate yourself from your e-commerce competitors, visual merchandising is crucial in attracting foot traffic and driving sales.
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